Long-Winded Jerk

Dear Jean,

The other day, I was out in my car and I received a phone call from a long-winded jerk I never wanted to talk with in the first place.  My new admin had given him my phone number.  I can’t believe she gave this clown my cell!  Shouldn’t she automatically know not to give out my private numbers?

Reply:

It’s not her fault – it’s yours. Nope, she shouldn’t automatically know how you want your calls handled.  There is a likely chance that her previous boss had different preferences where the phone is concerned.  I suggest you have an informal meeting to discuss the procedures you prefer.  Explain exactly how you want her to respond to your callers.

While you are on the topic, it would be a good time to talk about other preferences, for instance, what kind of calls you consider important and how you want her to handle solicitation calls.  I have also found it extremely helpful to provide the names of my close friends and family members.

What I am suggesting is a “win-win” situation.  As a result of having this information, she will be more efficient in handling your callers, and you will not have to deal with this frustration again.

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